Política de envío

SHIPPING POLICY

At EVEOSPORT, we are committed to processing and delivering your order as quickly and efficiently as possible. This Shipping Policy explains our order processing times, delivery options, tracking information, international shipping, customs and potential delays.

EVEOSPORT LLC
1229 Chestnut St #507
Philadelphia, PA 19107
United States

Email: contact@eveosport.com
Website: eveosport.com

1. Worldwide Shipping

We proudly offer worldwide shipping.

EVEOSPORT ships to customers in the United States, Europe, Canada, Asia, and other international destinations where delivery services are available.

Shipping options and rates available for your location will be displayed during checkout.

2. Order Processing Time

Orders are generally processed within 24 to 72 hours after the order has been placed.

Orders are not normally processed or shipped on weekends or public holidays.

During major promotional periods, holidays, product launches, or periods of unusually high order volume, processing times may take longer.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

3. Estimated Delivery Times

Delivery times begin once your order has been processed and handed over to the shipping carrier.

United States

Standard Shipping:
Estimated delivery within 3–7 business days.

Europe

Standard Shipping:
Estimated delivery within 3–10 business days, depending on the destination country, weekends, public holidays, customs procedures and carrier conditions.

Express Shipping

Express Shipping:
Estimated delivery within 2–5 business days.

These delivery times are estimates and are not guaranteed.

Shopify distinguishes the order-processing period from the carrier transit period, so customers should understand that the delivery estimate begins after the order has been processed and handed to the carrier. (Shopify Help Center)

4. Shipping Rates

Shipping rates are calculated and displayed during checkout based on the customer's destination, selected shipping method and other applicable factors.

Free Shipping

Free shipping is available on orders of $90 or more, subject to the shipping options and conditions displayed at checkout.

Orders below the applicable free-shipping threshold may be subject to a shipping fee.

The final shipping cost will always be displayed before you complete your purchase.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and, where available, a link to track your shipment.

Please allow some time for the tracking information to become active after the package has been handed to the carrier.

Tracking information may not update immediately.

Shopify supports tracking information and customer shipment tracking through its order and Shop experiences when valid tracking information is provided. (Shopify Help Center)

6. Delays

Although we work to meet the estimated delivery times above, delivery dates are estimates and are not guaranteed.

Delays may occur due to circumstances outside of EVEOSPORT's reasonable control, including:

  • Public holidays

  • Weekends

  • Customs processing

  • Customs inspections

  • Carrier delays

  • Severe weather

  • Transportation disruptions

  • Strikes

  • Incorrect or incomplete delivery information

  • High shipping volumes

  • International border restrictions

  • Other circumstances beyond our reasonable control

If your order is delayed, please first check your tracking information for the most recent update.

If the tracking information does not provide a resolution, please contact the shipping carrier first. If you still need assistance after contacting the carrier, please contact us at contact@eveosport.com.

7. Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you have not received it, please first contact the shipping carrier and ask them to investigate the delivery.

If the carrier is unable to resolve the issue, please contact EVEOSPORT at:

contact@eveosport.com

Please provide your:

  • Full name

  • Order number

  • Tracking number

  • Shipping address

  • Details provided by the carrier

We will review the situation and assist you with the next steps.

8. Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address when placing an order.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping charges may apply if the package needs to be reshipped.

If the package is returned to EVEOSPORT because of an incorrect address, refused delivery or failure to collect the package, we may contact you to arrange a new shipment.

Any additional shipping costs may be the customer's responsibility, subject to applicable law.

9. Refused or Unclaimed Packages

If a package is refused by the recipient or remains unclaimed and is subsequently returned to EVEOSPORT, we may contact the customer regarding the returned package.

If the customer requests a refund instead of reshipment, applicable shipping and return costs may be deducted from the refund where permitted by applicable law.

10. International Shipping and Customs

Because EVEOSPORT ships worldwide, international orders may be subject to:

  • Import duties

  • Customs fees

  • Import taxes

  • VAT or other local taxes

  • Brokerage or handling fees

  • Other charges imposed by the destination country

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

EVEOSPORT does not control the amount of customs duties, taxes or fees imposed by the destination country.

Customs authorities may also delay shipments for inspection or processing.

International shipping requirements and import charges can vary by destination, and Shopify specifically recommends informing customers that customs or import charges may apply when products are shipped internationally. (Shopify Help Center)

11. Customs Delays

Customs processing times vary from country to country.

If your package is delayed by customs, this delay is outside EVEOSPORT's control.

Customers are responsible for responding to customs requests and paying any applicable customs duties, taxes or other import-related charges.

Failure to pay applicable customs charges may result in the package being delayed, returned or otherwise handled by the carrier or customs authorities.

12. Shipping Restrictions

EVEOSPORT aims to offer worldwide shipping.

However, shipping availability may occasionally be affected by:

  • Carrier restrictions

  • Government restrictions

  • Customs regulations

  • International sanctions

  • Temporary transportation disruptions

  • Natural disasters

  • Other circumstances outside our control

If we are unable to ship an order to a particular destination after the order has been placed, we will contact the customer and provide an appropriate solution, which may include a refund.

13. Multiple Items in One Order

If an order contains multiple products, EVEOSPORT may ship the products together or separately depending on inventory availability, fulfillment location and logistical requirements.

If an order is shipped in multiple packages, you may receive multiple tracking numbers.

14. Shipping Confirmation

Once your order has been handed to the shipping carrier, you will receive a shipping confirmation email.

The tracking number provided in the email can be used to monitor the progress of your shipment.

Please make sure that the email address provided when placing your order is accurate so that you can receive order and shipping notifications.

15. Contact Us

If you have questions about your shipment or need assistance with an order, please contact us:

EVEOSPORT LLC
1229 Chestnut St #507
Philadelphia, PA 19107
United States

Email: contact@eveosport.com

Website: eveosport.com

Pour EVEO, la formulation “Estimated delivery” est donc beaucoup plus sûre et professionnelle.